Launched in 2013 by Moulaye and Kadry as a side project to help a friend’s mother, they quickly understood that there was room for distribution through the web for the African culture. With an outsourced MVP, they saw the first orders coming and they decided to dedicate themselves full time to this growing project. With the coming of Luc, in 2016 they focused on Tech and Product and then launched Afrikrea, the marketplace, and Boom… a growth of 8% per week doubling our revenue every quarter and multiplying our revenue 10 times every year!
After several fundraisings, a move to Abidjan, the coming of the first team members, and a strong partnership with DHL, Afrikrea became the number 1 African eCommerce exporter.
In 2020, rich in these years of experience in direct contact with sellers and as entrepreneurs serving entrepreneurs, we understood that the challenges of the sellers were deeper than those solved by the marketplace, Afrikrea. The sellers faced specific African issues such as the lack of visibility globally, the difficulty of shipping products worldwide from Africa, and the complexity of payments between international and local ways. To resolve these needs that exceed the perimeter of a simple marketplace, they decided to create Anka.
Anka, powered by Afrikrea, is the all-in-one solution for sellers of products « Made of Africa » (fashion, art, food, or beauty…) to sell from anywhere, ship worldwide, get paid faster on international or local African payment methods, and manage easily their businesses. Our new vision is clear: Export Africa by building the future of selling globally!
In January 2022, we raised 5,4 million euros from top-tier investors (including the founder of Alibaba) and it’s the reason why we are looking for the right people to help us achieve this vision.
Specific KPIs for Customer Support
Under the responsibility of Caroline, our Head of Customer Support, you’ll work in a team of 7 smart and badass people. The vision of this team is to increase our sellers' satisfaction.
In regular contact with Community Teams (Account Management & Community Management) and our sellers, your role will be to answer efficiently our seller’s requests and needs.
In terms of hard & soft skills (Mandatory):
Liberty and flexibility to work from everywhere which implies asynchronous and structured communication (thanks to Basecamp) but also flexibility, autonomy, and discipline
As a small startup, there are rooms for opportunities at Anka! Thanks to our quarterly evaluation and monthly feedback, you’ll know easily what areas you’ll have to improve and what you succeed in. If you meet or exceed our expectations, there'll be the possibility in 6 months to evolve horizontally or vertically with a salary increase.
For example, for this position as Customer Support Specialist, you could evolve vertically as Team Lead.
We're Anka. We truly embrace diversity and inclusion. All qualified applicants will receive consideration for employment without regard to color, religion, sex, national origin, sexuality, disability, or any other characteristic.